Effective Date: 23/06/2025

Business Name: Olena Redrugina T/A Olspire (hereafter “we”, “us”, “our”)

Business Location: Dublin, Ireland

Contact Email: info@olspire.com

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By using our Services, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement.

1. Agreement to Terms These Terms and Conditions ("Terms") constitute a legally binding agreement between you (“you”, “the Client”) and Olspire. These Terms govern your access to and use of our website, as well as all services we provide, including but not limited to 1-1 consultancy, digital courses, and group experiences (collectively, the "Services").

By purchasing or participating in any of our Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must not use our Services.

These Terms should be read in conjunction with our Privacy Policy, which can be found on our website olspire.com.

2. Scope of Services We offer the following Services. Specific terms applicable to each Service are outlined below.

2.1. 1-1 Consultancy

• Description: Personalised, one-to-one sessions delivered via Google Meets as agreed upon at the time of booking.

• Scheduling: The Client is responsible for scheduling sessions using the provided booking link.

• Rescheduling/Cancellation: The Client may reschedule a session without penalty by providing a minimum of 48 hours' written notice. Cancellations made with less than 48 hours' notice, or missed sessions ("no-shows"), are non-refundable and will not be rescheduled.

• No-Show Policy: A "no-show" is defined as a Client who has not joined the scheduled session within 15 minutes of the agreed start time. A no-show is considered a missed session and is non-refundable, except in the case of a verified Force Majeure event impacting the Client, as defined and qualified in Section 12.

2.2. Digital Courses & Q&A Sessions

• Description: Self-paced digital learning modules and content, which may be supplemented by optional live Q&A sessions.

• Access: Upon purchase, you are granted a limited, non-exclusive, non-transferable license to access and use the course materials for your own personal, non-commercial use.

• Duration of Access: The specific duration of access to the course materials will be clearly stated on the sales page and at the point of purchase. This stated duration is the definitive access period for the purchased course.

• Login Credentials: You are responsible for keeping your login credentials confidential and must not share them with any third party.

2.3. Group Experiences

• Description: Structured group experiences delivered over a defined period as described in the specific program sales page.

• Client Conduct: You agree to behave professionally and respectfully towards the facilitator and all other program participants at all times. We reserve the right to remove any participant who is disruptive or violates the confidentiality of the group, without a refund.

• Group Confidentiality: You agree to keep all information shared by other participants within the group strictly confidential. This is a condition of participation.

• Deferral to a Future Experience: A Client may request to withdraw from a current Group Experience and defer their participation to the next available cohort. This request must be made in writing within 48 hours following the conclusion of the first scheduled group meeting. If the request is approved, the Client's payment will be converted into a credit valid for 12 months from the date of the original purchase. This is a one-time deferral; no refunds will be issued.

3. Payment Terms

• All prices are listed in EUR and are inclusive of VAT where applicable.

• Payment is due in full at the time of booking.

• We reserve the right to suspend or terminate access to any Service for failed or overdue payments.

• Payment Processor & Chargebacks: All payments are processed through a third-party processor. Your payment will also be subject to the terms and conditions of the processor. You agree not to file a chargeback or payment dispute with your bank or credit card company before first attempting to resolve the matter directly with us in accordance with Section 11 (Dispute Resolution).

4. Cancellations and Refund Policy

4.1. 1-1 Consultancy: Refunds are not provided for services rendered. For cancellations and rescheduling, please see section 2.1.

4.2. Digital Courses: We offer a 7-day satisfaction guarantee for our Digital Courses. You may request a full refund by providing written notice to info@olspire.com within 7 calendar days of your purchase. In your request, you must provide a reason for your dissatisfaction (e.g., the content was not as expected, it was not a good fit for your needs) so we can understand your feedback. Refund requests received after this 7-day period will not be considered.

4.3. Group Experiences: Due to the limited-enrolment nature of these experiences, refunds are not available. Please see section 2.3 for our deferral policy.

5. Intellectual Property All materials, content, and resources provided as part of the Services, including text, graphics, logos, course materials, and videos, are the exclusive intellectual property of Olspire. Your participation in the Services grants you the limited license described in section 2.2 but does not transfer any intellectual property rights. You may not reproduce, distribute, share, or create derivative works from any of our materials without our express written permission.

6. Confidentiality

• Our Obligation: We will keep any personal or business information you share during 1-1 sessions or via private correspondence confidential, except where disclosure is required by law.

• Your Obligation: As detailed in section 2.3, you agree to respect the confidentiality of all other participants in any group setting.

7. Data Protection We are a Data Controller registered in Ireland and comply with the General Data Protection Regulation (GDPR). We will process your personal data in accordance with our Privacy Policy. Please read our Privacy Policy on the website olspire.com to understand what data we collect, why we collect it, and your rights.

8. Scope of Services, Professional Boundaries & Client Responsibility

8.1. Nature of Advice: Olspire provides expert professional advisory and educational services. Our proprietary methodology translates proven principles from organisational change management, neuroscience, and resilience studies into a practical framework for individuals undergoing personal or professional transformation. The objective of our guidance is to provide the Client with clarity on the stages of change and support them in identifying and acquiring the skills needed to navigate them.

8.2. Client Acknowledgement & Responsibility: The Client acknowledges and agrees that their success is dependent on their own effort, commitment, and implementation. While we provide structure and guidance, the Client is exclusively responsible for:

• All decisions made during and after the Services.

• The scope, timing, and execution of their personal and professional actions.

• All outcomes resulting from such decisions and actions.

8.3. Professional Experience & Service Relationship: The guidance is provided by a professional with extensive, high-level industry experience in applying change management principles. The Client understands that engaging our Services establishes a professional client-service provider relationship, not a regulated fiduciary or therapeutic relationship. This professional relationship is strictly time-bound and limited to the defined duration of the purchased Service. Upon conclusion of the final session or the official end date of the program, our obligations to the Client are deemed fulfilled and complete. No ongoing support is included unless explicitly purchased as a separate service.

8.4. Disclaimer of Regulated Advice: The Services do not, under any circumstances, constitute legal, tax, accounting, investment, or medical advice. Clients should consult with an appropriately licensed professional for such guidance.

8.5. Hours of Service & Communication Boundaries: All communication from the Client to the service provider shall be directed via email to info@olspire.com or through the designated client portal, where applicable. We will endeavour to respond to all communications within 24-48 business hours. Our business hours are Monday to Friday, 9:00 AM to 5:00 PM Irish Standard Time, excluding public holidays. The Client agrees to respect these boundaries. Our Services are not an emergency or on-call crisis support service. If the Client is experiencing a mental health crisis or other emergency, they are instructed to contact their local emergency services or a qualified medical professional immediately.

8.6. Client Conduct and Safety: You agree to behave professionally and respectfully towards the facilitator and all other program participants at all times. We have a zero-tolerance policy for any form of harassment, bullying, discrimination, hate speech, or any conduct that is unlawful or compromises the safety and psychological well-being of our community. We reserve the right to immediately remove any participant who violates these standards from any and all Services, without a refund or appeal.

9. Limitation of Liability To the fullest extent permitted by law, Olspire shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of our Services. Nothing in these Terms shall be construed as limiting or excluding our liability for death or personal injury caused by our negligence, for fraud, or for any other liability which cannot be lawfully excluded under the laws of Ireland. In no event shall the total aggregate liability of Olspire to a Client for any and all claims arising out of the Services exceed the total amount of fees paid by that Client to us for the specific Service from which the claim arose.

10. Governing Law & Jurisdiction These Terms, and any dispute or claim arising out of them, shall be governed by and construed in accordance with the laws of Ireland. The parties irrevocably agree that the courts of Ireland shall have exclusive jurisdiction to settle any such dispute or claim.

11. Dispute Resolution The parties agree to the following mandatory resolution process before initiating legal proceedings:

• Initial Discussion: The parties shall first attempt to resolve the dispute through a good-faith discussion via a scheduled digital call.

• In-Person Meeting: If unresolved, the parties shall meet in person at a mutually agreed location in Dublin, Ireland. If an in-person meeting is geographically impractical for the Client, this meeting shall be conducted via video conference.

• Mediation: Should the dispute persist, the parties agree to engage in mediation with a mutually agreed-upon accredited mediator based in Ireland. The costs of mediation shall be shared equally.

• Arbitration (Optional): If mediation fails, the parties may agree to resolve the dispute through binding arbitration in accordance with the Arbitration Act 2010 (Ireland). The decision of the arbitrator shall be final and enforceable.

• Legal Proceedings: If arbitration is not pursued or fails to resolve the dispute, either party may initiate legal proceedings in accordance with Section 10 (Governing Law & Jurisdiction).

12. General Provisions

• Changes to Terms: We may update these Terms from time to time by posting a new version on our website. You will be notified of material changes via email. Your continued use of our Services after such changes constitutes your acceptance of the new Terms.

• Service Modifications: We reserve the right to modify, update, or discontinue any Service at our discretion. In such cases, we will provide reasonable notice and, where applicable, offer alternatives or partial refunds.

• Acceptable Use: You agree not to use our Services for any unlawful purpose, to harass or harm others, or to interfere with the operation of our website or platforms. We reserve the right to remove access to any Service if such misuse is detected.

• Severability: If any provision of these Terms is found to be invalid or unenforceable by a court of law, the remaining provisions shall remain in full force and effect.

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Olspire regarding your use of the Services and supersede all prior discussions, correspondence, or representations.

• Force Majeure: Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: major power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question. If a Force Majeure event continues for more than 30 consecutive days, either party may terminate the affected Service without penalty. We will issue a pro-rata refund for any prepaid but undelivered portion of the affected Service.